FSK specializes in instructional technology and training services, management and technical training and training support services, and technical documentation. We provide significant experience in needs analysis, development, delivery, and support for training technology methodologies and evaluation.

The FSK instructional technology team includes training program managers, instructional designers, training materials developers, technical writers, editors, graphics designers, documentation production and desktop publishing specialists, technical trainers, and evaluation specialists. The team uses the Instructional Systems Development (ISD) methodology which produces deliverables from each of the following phases:

1. Requirements and Needs Analysis
2. Curriculum Design
3. Curriculum Development
4. Implementation
5. Evaluation

We work with our clients to identify and outline training requirements and conduct front-end needs analysis of your training challenges. A Needs Analysis Report provides assessment results and recommendations for training methodologies after determining terminal and enabling learning objectives. We produce these assessment results through the most appropriate combination of reviewing existing training programs, conducting gap analysis, analyzing software or system requirements, and conducting surveys, focus groups, and personnel interviews.

After helping to determine the appropriate training methodologies to achieve the established training objectives, the FSK team produces the curriculum design for client review. Depending on the extent of the training development project, we can conduct a preliminary design review (PDR) and a critical design review (CDR) with the customers at appropriate points on the project timeline. Available training methodologies and training media selections include:

• Technical documentation
• User manuals and reference guides
• Application manuals
• Instructor and trainee guides
• Programmed tutorials
• Job performance aids
• Exercises and testing procedures
• Slide presentations
• Lecture guides
• CBT, CAI, WBT (computer-based training, computer-aided instruction, web-based training)
• Simulation and modeling
• Train-the-trainer materials
• Multimedia mix (interactive video, virtual instruction, standup delivery)

Curriculum development follows, based on the needs analysis, training objectives, and training media selection. Client review cycles are built into the development process to insure the work team fulfills client training requirements.For implementation of the client’s training program, FSK can provide technical trainers and instructors for training delivery. We can also provide training delivery systems for the more non-traditional training methodologies.

Evaluation of training programs involves various measurement techniques to determine how effectively training objectives are met. The FSK team develops the most appropriate evaluation techniques for the client’s needs and requirements. Evaluation options include systematic testing of trainees to determine extent of job task performance or knowledge acquisition, observation of job performance, instructor critiques, and survey instruments to critique and validate training materials and delivery.

Technical Documentation is another area of expertise the FSK team offers. After appropriate needs analysis and requirements determination, our team focuses on developing effective and concise technical information to be conveyed in a format customized for the intended audience. Appropriate media selection and configuration management are integral parts of delivering the most effective technical documentation — whether for hardware, software, procedures, or on-line tutorials. Improved product utility and job performance are results of effective technical documentation.FSK can meet your needs in any or all of these training areas of expertise.

Other Capabilities

FSK offers additional technology capabilities to provide solutions for its commercial and government customers’ specific needs. These capabilities include:

• Program Management
• Technical Support and Consulting Services
• Business Analysis and Proposal Development
• Programming and Information Technology Technical Services
• Strategic Information Technology Planning
• Systems Engineering
• Engineering Test and Evaluation

Program Management

The FSK team provides management consulting services in strategic and organizational planning, financial planning and budgeting, production scheduling, control planning, asset management, and business process improvement.

• Organizational Development Consultancy
• Teambuilding Processes, Leadership Programs
• Planning, Communication, Budget and Finance, Operations and Human Resources Management
• Definition/Analysis of Trends and Quality Improvement
• Requirements Control and Deployment of CRM (Customer Relationship Management) Systems
• C4ISR Programs – Administrative Operations and Project Management
• Systems Implementation
• Coordination of Software and Hardware Engineers and Staff
• Engineering Program Management
• Requirements Development
• Functional Design/Documentation
• Design Reviews
• Integrated Process Teams (IPT)
• Test/Validation of Requirements and Plans
• Risk Assessments
• Microsoft Project, Project Manager Workbench, Visio
• Schedules
• Monitoring of Cost, Performance and Schedules

Technical Support and Consulting Services

The FKS team has experience in:

• Systems Implementation
• Professional Services Management – resourcing and managing implementation/consulting project schedules, budgets, status reporting, risk management, customer satisfaction
• Solutions-Based Product Implementations
• Cross-Team and Cross-Organization Planning and Problem Resolution
• Quality Assurance and Integration Processes – for improved quality, reduced time and cost

Business Analysis and Proposal Development

The FSK team offers the following areas of specialized expertise:

• Development of Statements of Work – to identify scope, effort and cost of implementation projects
• Development of Security Requirements, Technical and Personnel Evaluation for Task Order Contract Solicitations
• Contracting and Procurement Oversight
• Business Process Analysis and Engineering
• Definition/Analysis of Trends and Quality Improvement
• Six Sigma Deployment Expertise – to increase quality and reduce costs
• Requirements Control and Deployment of CRM (Customer Relationship Management) Systems

Programming and IT Technical Services

The FSK team provides expertise in the fields of computer programming services and information technologies through the following skill sets:

• Computer Programming Services, Computer Program and Software Development
• Computer Software Support Services
• Computer Software Analysis and Design Services
• Applications Software Programming Services
• Systems Integration and Systems Implementation
• Languages: ADA, C, C++, Java, XML, HTML, SQL, COBOL, PL/1, VisualBasic, PowerPC Assembly
• Operating Systems: UNIX, Linux, DOS, Windows XP/98/95/NT, Sun/Solaris, HP-UX, AIX, VAX, VM/XA, MVS, Wind River VxWorks, AT&T ESS1 and ESS1A
• Hardware: Sun, IBM, Digital, HP, Intel PC, PCI bus systems, SCSI bus systems, VME bus systems, Motorola microprocessors and microcontrollers
• Database Management: Sybase, Oracle, Access, SQL, DB2, DL/1, VSAM
• Design Methodologies: Data Analysis/Modeling, SDLC, TQM, CASE, Business Process Re-engineering, Rapid Application Development
• Applications Experience: Infrastructure Management Systems (Service/HelpDesk Management, Asset Management, Employee Enablement); Supply Chain Systems; Manufacturing and Materials Management; Human Resource Management Systems; Management Information Systems; Document Management Systems; Training Management Systems; Health Care Systems
• ITIL Best Practices – IT Service Management Assessments
• Data Interface Analysis
• Enterprise Technical Architecture
• Business Process Analysis and Engineering
• High Quality Graphics Software
• Multimedia
• Configuration Management
  

Strategic IT Planning

• Tailored Business Process Solutions
• Consulting Services
• System Administration, Network Environment and Infrastructure Assessments
• Efficiency Planning and Utilization of Network Services, Software Applications, and Security
• VPN Encryption Strategies
• LAN, WAN, Desktop Support Services
• Coordination of Software and Hardware Engineers and Staff
• Engineering Program Management
• Requirements Development
• Functional Design/Documentation
• Integrated Process Teams (IPT)
• Test/Validation of Requirements and Plans
• Risk Assessments
• Monitoring of Cost, Performance and Schedules

Systems Engineering

• Consulting Services for Systems Development Life Cycle (SDLC) Management
• Feasibility Analysis and Requirements Assessment
• Planning
• Design
• Development
• Testing/Evaluation
• Software and Services Integration and Implementation
• Configuration
• Maintenance and Support
• Retirement
• Client-Server Architecture and N-Tier Systems
• Relational Databases
• Object-Oriented Architecture

Engineering Test and Evaluation

The FSK team has experience in various types of testing and evaluation:

• Consulting Services for Systems Development Life Cycle (SDLC) Management, Testing and Evaluation
• Quality Assurance and Integration Processes – for improved quality, reduced time and cost

7668 El Camino Real, Suite 104-509, Carlsbad, CA 92009
Phone: (760) 431-7085 | Fax: (760) 431-7484

© 2005 FSK Technology Services, Inc. | All rights reserved.